City National Bank: Personal Banking - Online Services - Online Banking

What is Online Banking?
Online Banking is the Internet-based free access service that allows you to view your accounts activity, transfer funds between accounts, pay bills and more on your personal City National Bank accounts, 24 hours a day, 7 days a week.

Is there a fee for using Online Banking?
The Online Banking with Bill Pay service is free for personal account clients, however, all other account fees apply. For clients accessing business accounts, please refer to our Fee Schedule for Online Banking .

What can I do with Online Banking?
With Online Banking, you can:

View your account balances.
View your account transaction activity - up to 13 months of history.
View an online version of your paper deposit statements – up to 18 months
View images of your cleared checks.
Initiate one-time and repeating funds transfers between your City National checking, savings and money market, loan and lines of credit accounts.
Send secure messages to City National Online Banking support.
Set up Alerts for balance, specific check cleared, and other important information.
Pay bills:

Set up one-time or recurring bill payments.
Pay multiple payees on one screen.
Create Bill Pay reports.

Credit Card Payments
- View credit card account balances and activity.
- Set up one-time or recurring credit card payments.
- Select from 'Next Statement Due Date' automatic payment date option from the drop-down menu.

Which of my personal accounts can I view?
With Online Banking you can view the following account types:

Checking
Savings
Money Market
Certificates of Deposit
Loans
Credit Cards

What do I need to enroll for Online Banking?
To enroll for Online Banking you must have a City National Bank checking account. You may enroll using your check card with MasterCard logo or just your checking account information. If you enroll using your check card, you can obtain instant access. If you enroll using just your checking account information, it will take 3-5 days to process and you will be notified by mail.

Enroll Online for instant access

What are the minimum requirements for my computer hardware and software?
Please click here to access the minimum hardware and software requirements for use of our Online Banking service.

Enroll Online for instant access

What user account services can I perform online?
By clicking on customer service, you can:

Change your password.
Change your User ID.
Set up and view Alerts.
Change your e-mail address
Stop payment on a check
Contact a Client Service Specialist

Can I use Online Banking outside of the United States?
In most cases you can access Online Banking from outside the United States as long as you're at a computer with Internet access. Please refer to the Online Banking minimum requirements for a list of supported browsers and operating systems.

Enhanced Sign-on Security

What is Enhanced Sign-on Security?
Enhanced Online Security includes an improved secure sign-on which helps protect you from fraudulent online activity. The sign-on process requires you to enter a User ID and verify the picture and phrase you selected before entering your Password. The User ID and password allow City National Bank to verify that you are who you say you are, while the picture and phrase allow you to verify that you’re on City National Bank’s Online Banking site and not a fraudster’s site. It is a handshake.

Enhanced Sign-on Security also allows you to register your frequently used non-public computers, such as at home or work. If we receive a sign-on attempt from a computer that you have not registered, we can present you with security questions that you must answer correctly so we can make sure it is still you even though you are logging in from home.

What is the purpose of a picture and phrase?
The picture and phrase provide additional security and this is a way for you to recognize that you’ve reached CNB’s Online Banking site and not a fraudulent site. We will present your selected picture and phrase to you after you enter your User ID as proof to you that you are at our site. If you do not see your selected picture and phrase, you are not at our Online Banking site and you should not enter your Password or any personal information. If this occurs, contact us immediately at (800) 773-7100, option 3, 1.

What do I do if I do not see my selected picture and phrase?
Every time you sign on, we will present your selected picture and phrase as proof that you are at our site. If you do not see your selected picture and phrase, you are not at our Online Banking site and you should not enter your Password or any other personal information. If this occurs, contact us immediately at (800) 773-7100, option 3, 1. We will research the issue and ensure that you are able to get to our valid Online Banking sign-on page.

Why do I need to set up confirmation questions?
Confirmation questions are used as an additional form of identification when you sign on from a computer that has not been registered. When you are signing on from a computer that we don’t recognize as registered, these questions with answers that only you will know help us to further verify that the person signing in is really you. This makes it more difficult for a fraudster to sign in as you even if they have at some point stolen your User ID and Password, because they would still need to know your confirmation questions as well. Always safeguard your User ID and Password and the answers to your confirmation questions.

Why would I register a personal computer?
Registering your computer is another security measure to protect your financial information. Accessing Online Banking from a registered computer along with your User ID and Password, adds an additional layer of authentication security to your accounts. When you register your computer, we recognize your computer as a trusted source, and you are not asked to answer confirmation questions when you sign on – making it faster to access your account information.

What happens when I register a personal computer?
We store a browser cookie on your computer that enables us to recognize it as a trusted source and authorized location for you to access your accounts online. The next time you sign on you will not be asked to answer confirmation questions as part of your sign-on process.

What is a cookie?
A cookie is a file created by a web site to store information on your computer. The cookie we store is only used by us and is only used to indicate that the computer you are using to access online banking is a trusted source.

Are cookies unsafe for my computer?
No. Cookies are small text files that can only be retrieved by the web site that stored it on your computer. These web sites cannot look at any other cookie or anything else on your computer. The cookie we store on registered computers are only used to ensure that an authorized location is accessing your account information. It is not used to track your Internet activity and cannot be used by others to access your information.

If multiple people in our household use this computer to access City National’s Online Banking Service, should each person register it?
Yes, the cookie is used to recognize both the computer and the user that has registered that computer. If more than one person is commonly using your computer to access information for accounts with us, each person should register this computer for their access separately so they can more quickly sign on each time without having to answer the confirmation questions each time. This makes it more important that you not disclosure your User ID and Password to anyone else.

If I register this computer will I ever be asked to register it again?
You may be asked to register this computer again if the cookie is deleted or if your internet browser doesn’t allow permanent cookies. Also, if you use more than one Internet browser on your computer, you will be asked to register your computer the first time you use a different browser.

Do I have to change any internet browser settings before I register my computer?
To register your computer as an authorized location to access your account information, your Internet Browser must be set to accept permanent cookies. Most browsers accept cookies as a default setting. If you haven’t customized this setting, you’ll probably not need to make any changes. If you do need to change the Internet cookie setting to accept permanent cookies, follow the instructions provided in the Internet browser’s help file to complete this task. If you do not want to make this change you will be able to sign on using the confirmation questions for validation.

I use an account aggregation service that lets me see the information from all my online accounts on one web site. After I set up Enhanced Sign-on Security, will my account information with you still appear on this web site?
The company operating the account aggregation service logs in as you and uses your security information to get your information for you. Once you set up your enhanced online security with us, these aggregation services may not work with the User ID and Password you provided them because our secure sign-on uses a several new variables besides just your Password: verification of a picture and phrase, confirmation questions and computer registration. If your account aggregation service is no longer working after you set up our secure sign-on process, please contact the company who provides you this service directly. City National Bank is not responsible for or able to support these solutions.

Accessing Account Information

What type of balance and activity detail can I view?
You can view detailed information regarding your transactions, such as:

Current and available balance and a running balance after each transaction.
All cleared transactions.
Date of transaction.
The name and location of the payee (depending on the payee).
Check number (if applicable).
Whether the transaction is a POS (Point of Sale - PIN-based transaction) or CK Card (debit card - signature-based transaction).

Can I use Quicken^® or Microsoft Money^® with Online Banking?
Yes, you can download your account transaction history into Microsoft Money or Quicken with the click of a button. Go to the Accounts tab, and click Download Banking Transactions. You must have a current year version or 2 versions prior for Quicken or Microsoft Money.

Can I access my City National Bank business accounts through Online Banking?
Online Banking is currently available for all eligible sole-proprietor business accounts or other business accounts, such as corporations and partnerships To access the service, you must be the primary owner and authorized signer on all business accounts access through the service. Please ensure you have read our service agreement for Additional Provisions Applicable Only to Users Accessing Business Accounts

Online Statements

Can I get my account statements online?
Yes, you can get all of your checking, savings and money market statements online in a PDF file format. Test a sample PDF statement. PDF files require Adobe^® Reader^®. Click here to download the latest version.

Are online statements available for all types of accounts?
You can access online statements for all of your checking, savings and money market accounts that you have access to through Online Banking.

How much statement history is available?
Up to 18 months of statement history is available.

What are the online statement delivery methods offered through the service?
When you enroll for online statements, you will have the ability to specify account level statement delivery methods for each eligible account. The following are the statement delivery methods you may specify through the service:

Online: If you specify this statement delivery method, you will receive your statements online only. Please note, if you select the "Online" statement delivery method for one or all eligible accounts, you will receive paper statements for one more statement cycle before we discontinue your paper statements.

Online and Paper: If you specify this delivery method, you will receive your statement online and paper statements by mail.

Paper: This setting indicates a U.S. mail statement delivery method. During enrollment, you may specify an “Online” or “Online and Paper” delivery method. You may switch back to "Paper" at any time.

How do I know when my statements are available?
Each time an online statement becomes available for your accounts, we will notify you by e-mail. The e-mail address used will be the address you have entered in Online Banking.

Can I deactivate the statement e-mail notification?
No, if your account(s) are activated for online statements, you will receive a notification by e-mail each time a new statement is available for each account.

How do I activate the online statement service?
To activate the service, sign on to Online Banking and select “Statements” from the left navigation pane. You must then review an overview of the feature and agree to the terms and conditions required for use of this service.

How do I change my statement delivery options?
To change the statement delivery method, on a specific account(s), please go to the Customer Service tab and select “Change statement delivery method”. For each eligible account, simply select “Online” or “Online and Paper” statement delivery methods from each drop down. You will need to agree to the online statements terms and conditions before you submit your changes if you specify "online" for any eligible account.

If I switch from "Online" to "Paper" will I lose access to my online statement history?
Yes, you will lose your online statement history. For statements you have received online, we recommend you save or print your statements before you switch back to a “Paper” delivery method. Once you switch from "Online" to "Paper," the online statements delivered to you online will not be viewable. However, you can at any time switch back to an "Online" delivery method to view your statements online. Please note that you may only view up to 18 months of statement history.

Is there a charge for the Online Statement service?
No, there is no charge for this service.

Where can I get the latest version of Adobe^® Reader^®?
Click here to download the latest version of Adobe^® Reader^®.

Can I view my Online Statements on a Mac OS computer?
Yes, Online Statements can be viewed with Mac OS computer.

Account-to-Account Transfers

Can I complete transfers between all types of accounts?
Transfers can be completed between City National checking, savings, money market and eligible loan and line of credit accounts.

Is there a dollar limit for transfers?
There is no set limit. You can transfer up to your available balance.

What is the cut-off time to schedule a transfer?
The cut-off time to schedule a transfer on Online Banking is 6:00 p.m. Pacific time.

How do I request that my accounts be set up for Account-to-Account Transfer service?
You must already be enrolled in Online Banking in order to request be setup for Account-to-Account Trasfer service. If you are not yet enrolled in Online Banking, you can Enroll Online.

If you are already using Online Banking, you may obtain access to transfer to and from your accounts, simply by logging on to your Online Banking service and sending us a request through our Customer Service secure “Contact Us” link. Please make sure to include the full account numbers for the loans and checking accounts as well as the exact direction of the transfer relationship: to, from or if requesting transfers both ways.

You may also complete our Online Banking Service Change Request form, sign, and deliver to a branch or send via U.S. mail to the address shown below.

City National Bank
c/o Online Banking
P.O. Box 512149
Los Angeles, CA 90051-0149

Your transfer setup will be completed within two to three business days and you will receive confirmation in the mail.

Bill Pay

What is Bill Pay?
Bill Pay is an optional service of Online Banking which allows you to make payments to businesses or individuals that you may currently pay by check.

How do I obtain access to the Bill Pay service?
You must already be enrolled in Online Banking in order to request access to the Bill Pay service. If you are not yet enrolled in Online Banking, you can Enroll Online.

If you are already using Online Banking, to enroll please log on to Online Banking and select the Make Payments tab and then select “Enroll in bill payment” from the left hand navigation to request access.

You may also complete our Online Banking Service Change Request form, sign, and deliver to a branch or send via U.S. mail to the address shown below.

City National Bank
c/o Online Banking
P.O. Box 512149
Los Angeles, CA 90051-0149

Your Bill Pay service will be set up within two to three business days from receipt of request.

Is there a cost for using Bill Pay?
The Bill Pay service is free for personal account clients. All other account fees apply as stated in the account Fee Schedule. If you are a business account client, please refer to the Fee Schedule for Online Banking .

To whom can I send payments with the Bill Pay service?
You can send payments to virtually anyone in the U.S., your utilities, credit cards, mortgage, or even your gardener. All you need to set up a payment is the address of the payee and your account number with the payee, if applicable. We recommend, however, that you do not use the bill pay service to pay alimony, child support, tax and other court-directed or government payments, fines or penalties.

How are my bills paid?
Payments are sent electronically or by paper check, depending on whether the merchant accepts electronic payments.

What is the cut-off time to submit a bill payment?
We must receive your bill payment instructions before 6:00 p.m., Pacific time, on any business day (Monday through Friday, except holidays), or your payment will be initiated on the following business day.

How long does it take for the payments to reach my payees?
If the payee accepts electronic payments, then it should take no more than 3 to 5 business days. If a paper check must be sent to the payee, then it could take 5 to 7 business days. When you set up the payment, the service will indicate the number of days it should take to reach the payee.

Is there a dollar limit for bill payment transactions?
Yes, there is a per day transaction limit of $9,999.99.

How do I cancel my Bill Pay service?
Log on to your Online Banking and send us a cancellation request through our secure Message Center. It is your responsibility to ensure that you do not have any pending or outstanding payments.

You may also complete our Online Banking Service Change Request form, sign, and deliver to a branch or send via U.S. Mail to the address shown below.

City National Bank
c/o Online Banking
P.O. Box 2149
Los Angeles, CA 90051-0149

Online Bill Pay and E-Bills

What are e-bills?
E-bills are an electronic version of your paper bills from your payees that you may receive directly through Online Banking, if you choose. In an e-bill, you can view balance information, finance charges, transactions and other statement information. And, when an e-bill arrives, an alert will automatically get sent to the e-mail address you specified in Online Banking.

What is a payee?
A payee is a business or an individual that you setup to pay through the Bill Pay service in Online Banking. You may create payees for credit card companies, utilities, your gardener or babysitter. To add a payee, all you need to do is go to the Make Payments tab in Online Banking, click on the "Add a Payee" page and then enter the payee information.

We recommend that you do not use the Bill Pay Service to pay alimony, child support, tax and other court-directed or government payments, fines or penalties.

How do I setup an existing payee for e-bills?
To setup an e-bill, all you need to do is go to the Make Payments tab in Online Banking to view your list of existing payees. Click on the "Set up e-bill" link for each payee eligible for e-bills. During the setup process, you may be asked to provide information about the biller's website such as user ID and password. The information you provide authorizes us to access your bill information directly from the biller's website.

Will I automatically receive an e-mail notification when an e-bill arrives?
Once your payee has been setup to receive e-bills, you will automatically receive an e-mail notification at the e-mail address you've specified in Online Banking. To ensure that you are always notified when an e-bill arrives, please keep your email address current in Online Banking.

To update your e-mail address, please sign-on to Online Banking and go to the Customer Service Index and select change e-mail address.

How do I pay an e-bill?
To pay your e-bills, go to the My Bills & Scheduled Payments page located under the Make Payments tab. Your unpaid bills will appear in the inbox. To schedule a payment, select the account from which to pay from, enter the payment amount due and send date. Our smart calendar tool will automatically show you the payment delivery date. When click the "Pay bills" button your scheduled bills will move to the payment outbox.

Who should I contact if I have questions about my e-bills?
If you have questions regarding information that appears on your bill, such as transactions and finance charges, please contact your biller.

If you have questions about how to view or pay an e-bill through Online Banking, please contact us at 800-773-7100, option 3,1.

If I sign up for e-bills, will I continue to receive my bills in the mail?
Some billers will automatically turn off your paper bill when you activate e-bills and some will not. And other biller's may offer the option of turning off the paper bill as a preference on their website. Before you activate an e-bill, be sure to read the terms and conditions on your biller's site.

How do I view my e-bills?
To view a bill, go to the My Bills & Scheduled Payments page by clicking on the Make Payments tab, and click the view bill link located in the bill inbox. The electronic version of your bill may appear as .pdf or HTML files, and is dependant on how the bill was created by the biller.

For HTML files when you click the view bill link, your electronic bill is presented on a separate browser window where you may print or save a copy of your file to your computer.
For .pdf files when you click the view bill link, your electronic bill is presented directly on the Bill Detail page where you may use the Adobe® toolbar to print or save a copy of your bill to your computer.

How can I view my e-bills history?
You can view the e-bill history for a specific biller by going to the My Payees page and clicking on the Bills link found in the table. You will be directed to the Bill History page where you can click on the Detail link to view any bill that has been filed for this biller.

Credit Card Payment

What is the Credit Card Payment feature?
Your Online Banking Service allows access to view and manage your City National Bank credit card accounts online. Through this feature, you have the ability to check balances, view transaction information and make credit card payments.

How do I request access to my credit card accounts?
You must already be enrolled in Online Banking in order to request access to your credit card account. If you are not yet enrolled in Online Banking, you can Enroll Online

If you are already using Online Banking, you may simply call a Client Services Specialist at 1-800-773-7100, option 3, 1. Or you may obtain access to these accounts by simply logging on to your Online Banking service and sending us a request through our Customer Service secure “Contact Us” link. Please make sure to include the full account numbers for each account you wish to access.

Is there a cost for making Credit Card Payments?
No. The service is free of charge.

How is the Credit Card Payment feature used?
The Credit Card Payment feature allows you to make a credit card payment from a CNB checking account or savings account. It also allows you to set up a one-time payment or repeating payments.

How is my credit card payment made?
Credit card payments are sent electronically.

How long will it take to process my credit card payment?
A same day or future-dated payment made to your credit card will be debited from your checking or savings account on the payment’s scheduled date and will be credited to the credit card account as of the same date. This activity will be immediately reflected on your checking account activity, but will not appear in your credit card account activity for two to three business days.

What is the cut-off time to submit a credit card payment?
We must receive your credit card payment instructions by 6:00 p.m., Pacific Time, on any business day (Monday through Friday, except holidays), or your payment will be initiated on the following business day.

What are my credit card payment options?
You may set up one-time or repeating credit card payments. You may also set a payment frequency of ‘once every statement due date’. On the statement due date, the payment amount will be debited from your designated checking or savings account and your payment will post on the statement due date of your credit card account.

How will my credit card payments get processed if I use both City National Bank’s Credit Card Auto-Pay service, and Online Banking Credit Card Payments service?
Before selecting the date for an Online Credit Card Payment, you will need to consider how your auto payments are processed as explained below:

If a payment is made through Online Banking at least four days prior to the auto-pay processing date and the Online Banking payment amount is equal to or greater than the scheduled auto-pay amount, the auto-pay will not process because auto-pay will recognize that the payment made through Online Banking was applied.
If a payment is made through Online Banking at least four days prior to the auto-pay processing date and the Online Banking payment amount is less than the scheduled auto-pay amount, the auto-pay will process, but the amount of the auto-pay will be equal to the remaining amount of the scheduled auto-pay amount.
If a payment is made through Online Banking within three days prior to the auto-pay processing date, the result will be that both payments will get processed. The reason is it takes three days for a credit card payment to process, and auto-pay will not acknowledge that a payment was applied during this three day time-frame.

Check Image

How do I view images of posted checks?
Check images can be viewed from the Account Activity screen. Simply click on the camera icon in the "Number" column for the check number you wish to view.

What can I do with the check image?
Using the menu bar just above the image, these icons will allow you to:

	Save a copy of the check image.
	Print the image.
	Rotate the image 90 degrees clockwise.
	Rotate the image 90 degrees counterclockwise.
	Enlarge the image.
	Reduce the image.
	Invert Image.
	View front
	View back.
	View front and back.
	Increase contrast.
	Decrease contrast.
	Return to original view.

How far back can I view my check images online?
You can view your check image history for 6 months.

Note: If the image posted more than 6 months ago, you will see the message: "Image not found. Contact Customer Support." If you need a copy of this item, please contact our Client Service Center Monday through Thursday, 7:00 a.m. to 5:30 p.m., and Friday, 7:00 a.m. to 6:00 p.m., Pacific time, at (800) 773-7100.

I received a message that says "Image not found. Contact Customer Support." What does this mean?
You may receive the message for one of the following reasons:

The image is older than 6 months.
The transaction carries a sequence number, but does not have a corresponding image.
The item is an electronified check.

What is an electronified check?
When you write a check to a merchant for a monthly bill or even at the time of purchase, some merchants will take the information from the check and use it to electronically submit a request to the bank for payment from your account. Such a merchant will do one of three things with the original paper check: destroy it, store it, or send it back to you. With any of these options, the bank never receives the paper check: the check is termed "electronified" as we received the instructions for payment only electronically. Thus, we cannot create an image of the check for viewing online or for including on your paper statement, nor can we include it with your other original checks if your account is set up for paper check return.

If you notice that one of your merchants is turning your paper check into an electronified check, you might consider calling that merchant for more information on their payment processing method or to learn about other options for submitting your payments.

What if it takes too long for the image to display?
You may experience a slight delay as the image is pulled for display. Once you have clicked on the check number link, please wait for the image to display, and do not resubmit your request.

Note: The time required to display a requested image depends upon a variety of factors, including the speed of your computer and your Internet connection.

Check Reorder

How do I order checks?
To order checks on an eligible personal checking or money market account, go to the Customer Service tab in Online Banking and click on the order checks link. You will be redirected to a website where you can place your order.

Please allow 7-10 business days for standard delivery.

Important:

The order you place online will be printed with the same information (e.g., your name, address, etc.) as your last order.
If your address has changed and you need to place an order, please contact a Client Service Specialist during business hours: Monday through Thursday, 8:00 a.m. to 5:30 p.m., and Friday 8:00 a.m. to 6:00 p.m. Pacific time.
If you are placing an initial check order for your account(s), you must please visit your local banking office.
Only personal accounts are eligible for check reordering. Businesses should call a Client Service Specialist to reorder checks.

Stop Payment Requests

How do I place a stop payment request?
Once you have successfully logged into Online Banking, select the Customer Service tab, then select "Stop a Check." Enter all the appropriate fields and click “Submit request”.

How long does it take for my request to be processed?
If you place your request for a stop payment of a check prior to 10:00 p.m. Pacific time, it will be processed immediately. If you place your request for a stop payment of a check after 10:00 p.m. Pacific time, or on a weekend or holiday, it will be processed the following business day.

Will I be charged for placing a stop payment request?
Yes, stop payment requests placed through Online Banking will be assessed the standard six-month stop payment fee. Please refer to your Fee Schedule.

For how long will my stop payment be active?
Stop payment requests placed through Online Banking will expire six months from the date of the request.

What happens after my stop payment request expires?
After six months, your stop payment request will expire and release, which would allow for the check to process if it were deposited by its holder. If you need to renew or extend the stop payment request, you can do so by calling our Call Center at 1-800-773-7100. A renewal fee will be assessed.

Can I request an extension of my stop payment request?
Yes, please contact a Client Services Specialist at 1-800-773-7100 or visit your nearest City National Bank branch.

Can I view my Stop Check Requests?
Yes, go to the Customer Service tab and select “View stopped checks” from the Account Service area. The “Scheduled Stop a Check Requests" page allows you to view all active stop payments on your account. If a stop payment has been released or expired, it will no longer appear.

When placing my stop payment request, I made a mistake; what should I do?
If you entered any information incorrectly when placing your stop payment request, please contact a Client Service Specialist immediately at 1-800-773-7100.

I need to cancel my stop payment request; what should I do?
If you need to cancel your stop payment request, please contact a Client Service Specialist at 1-800-773-7100.

Can I stop a bill payment with this feature?
No, Online Bill Payments cannot be stopped through this feature. You can only request the stop payment of a written check.

Support

Who can I contact for customer service issues?
You can contact our Client Service Center Monday through Thursday, 7:00 a.m. to 5:30 p.m., and Friday, 7:00 a.m. to 6:00 p.m., Pacific time, at (800) 773-7100.

Who can I contact for technical support?
You can contact us 24 hours a day, 7 days a week at (800) 773-7100, option 3.

Who can I contact for Bill Pay support?
You can contact us 24 hours a day, 7 days a week at (800) 773-7100, option 3.

What if I forget my Online Banking password or User ID?
If you forget your Online Banking password or User ID, you can contact customer support 24 hours a day, 7 days a week at (800) 773-7100, option 3.

How do I request access to new accounts or services?
If you are not yet enrolled in Online Banking, you can Enroll Online.

If you are already using Online Banking:

To request access to an account or service, you may call a Client Services Specialist at 1-800-773-7100, option 3, 1. Make sure to have your full account number ready.

Or simply log on to Online Banking and go to the Customer Service tab and select “Contact Us” to send us the request securely. Please make sure to include the full account numbers for the loans and checking accounts. And if you are requesting a transfer relationship setup, be sure to include the exact direction of the transfer relationship: to, from or if requesting transfers both ways.

To add our Bill Pay service, log on to Online Banking and select the Make Payments tab and then select “Enroll in bill payment” from the left hand navigation to request access. Your request will be processed within 3-5 business days.

Learn More

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Service Change Request Form

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