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| Q. |
Can anyone begin using the Online Retirement Services? |
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| A. |
You may use Online Retirement Services only if your company's retirement plan is with City National. |
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| Q. |
Can I enroll in the plan online? |
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| A. |
If your plan permits online enrollment, you will be able to sign up to contribute to the plan, verify your personal information, choose an investment election and enter your beneficiary information using the Online Retirement Services system. |
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| Q. |
What if I forgot or misplaced my Personal Identification Number (PIN)? |
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| A. |
Contact the Participant Service Center at (800) 660-6282. Or from the Online Retirement Services log on screen, you have an option to request a new PIN to be mailed to you. You will be prompted to enter your Login ID or Social Security Number and date of birth for security purposes. The new PIN will be sent to your address of record.
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| Q. |
What should I do if I cannot log on to Online Retirement Services? |
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| A. |
Please write down the error that you are receiving and call (800) 660-6282 . |
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| Q. |
How secure are Internet transactions made on my account? |
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| A. |
Your transactions are very secure. City National utilizes several layers of technology to ensure the confidentiality of your transactions across the Internet. We use a full range of Internet security measures, including cryptography, routers and firewalls, and a trusted operating system to complete our overall security architecture.
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| Q. |
What if I have questions about my account? |
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| A. |
The Retirement Services Group at City National is prepared to answer any questions you may have about your account. You may reach them at (800) 660-6282 between the hours of 7:30 a.m. and 4:30 p.m. Pacific Time Monday through Friday. |
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| Q. |
How often can I make changes in my investment elections online? |
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| A. |
Investment election changes may be made at any time. Be sure to check the cut-off times noted on your computer screen. The daily cut-off time could be as early as 11:00 a.m. Pacific Time on any available trading day. The majority of requests received by the appropriate cut-off time will be processed the same business day. Requests received after the cut-off time will be processed the next business day.
Every possible effort will be made to process requests in accordance with this schedule. City National Bank ("CNB") is not responsible for any losses incurred due to delayed trade processing, unless due to willful misconduct or gross negligence on the part of CNB. |
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| Q. |
If I change my investment elections for future contributions, will my existing balance also transfer to match my election? |
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| A. |
No, they are separate transactions. Your future contributions and loan payments are invested based upon the investment election you have chosen. Your existing balance will stay the same, unless you request a transfer be completed. The exception to this rule is if your plan allows for predetermined models and you change your investment election to a predetermined model, in which case, an account realignment may also be performed so that your existing balances conform with the predetermined model selected.
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| Q. |
How will I know if my request was processed? |
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After you submit your request, a screen will appear with the confirmation number. In addition, a confirmation of the transaction will be mailed to your address of record within five business days. Please refer to this confirmation number in conversations or written correspondence with CNB. |
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| Q. |
How quickly will contributions or loan payments be processed? |
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| A. |
Contributions and participant loan payments (if loans are allowed by your plan) will be deposited according to your current investment election within two business days following the receipt of each wire transfer/check and electronic file conforming to CNB specifications. In the event that the electronic file does not match the wire/check from your employer, the deposit may be delayed until a file containing the corrected information is received from your employer. CNB bears no responsibility for investment fluctuations during the period that the electronic file is corrected and returned to CNB. |
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| Q. |
How do I get detailed information on my transactions? |
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| A. |
Click on "Account History" or “History and Statements” and choose the time period for which you wish to review your transactions.
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| Q. |
Where can I find the financial planning section? |
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| A. |
Click on "Retirement Planning".
The planning program will guide you in:
- Developing your plan
- Developing your investment strategy
- Building a Portfolio to achieve your goal
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| Q. |
How will my account be affected if I take out a loan? |
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| A. |
Click on "Retirement Planning".
Select "Education” at the top of the screen. You will be directed to a list of articles to assist you in your borrowing needs. |
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| Q. |
How can I plan for future distribution amounts? |
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| A. |
Click on “Retirement Planning".
Select “Education” at the top of the screen. Then select "Distributions – Tax Considerations” or “Distributions – Types” from the "Educational Articles” list. |
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| Q. |
Where can I find out information about "catch-up" contributions? |
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| A. |
Click on "Retirement Planning".
Select “Education” at the top of the screen. Then select "Special Savings Opportunities” from the "Educational Articles” list. |
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